Expertise

Technical Expertise:

I have years of technical experience in multiple information technology areas, including:

• Programming: PHP,  C#, Java, ASP.NET, & SQL.

• Internet: CMS, HTML, WordPress, CSS, AJAX, JavaScript, Visual Studio, & XML.

• Microsoft Office: Word, Excel, Publisher, Outlook, PowerPoint, OneNote, SharePoint, OneDrive, Project, & Visio.

Technical & Customer Support:

• Years of direct customer-facing expertise using online and telephone platforms. Won numerous internal customer service satisfaction awards . 

Teamwork:

• Expert at team-building, conflict resolution, rapport-building, listening, decision-making, problem solving, persuasion and influence, respectfulness, and tolerance. 

Communication:

• Expert at verbal and non-verbal communication. Skills include listening, reflection, openness and friendliness, confidence and honesty, brevity and clarity, ability to accept feedback with grace, ability to give constructive feedback, an open mind, respect, and empathy. 

Analytical:

• Expert analytical skills include research, problem-solving, reporting, organization, communication, diagnostics, troubleshooting, creativity, theorizing, and brainstorming. 

Leadership:

• Leadership expertise in people management, collaboration leadership, decision-making, time management, persuasion, problem-solving, interpersonal skills, motivating employees, positive attitude, supporting employees, Agile/Scrum, and team leadership.